FAQ

Shipping

1. Do you ship worldwide?

Yep, we support shipping worldwide.

2. Where you ship goods from?

If USA, shipping from USA warehouse. If other countries, shipping from our factory in China.

3. What is the shipping cost?

We offer free shipping for all orders.

4. What is the shipping time?

Generally, to USA always 5 working days, to other countries 10 working days.

5. How do I track my package?

You can track your parcel via the Confirmation Email. Also, you can click“Track my Order”link on our website.

Payment & Ordering

1. What payment terms you can accept?

Paypal, Visa, Mastercard and American Express.

2. My payment was declined, why? 

If your credit card is declined there may be a few reasons: the card has no fund availabel, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases(card not present purchases)etc. In any event by calling your issuing bank they can tell you why the card is declining.

Solutions: Try a different credit card or try using PayPal as your checkout method.

3. How do I cancel my order?

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. 

4 Is my information is securing using this site?

Absolutely!!! Our Secure Software(SSL)is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

5 What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do  everything we can to fufill your order.