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About Us
Honest-Lighter was established in 1997, specializing in the research, development, and manufacture of high-quality smoking accessories. We are committed to offering innovative, durable, and uniquely designed products to our global customers. Located in Wenzhou, Zhejiang Province, China, the company is equipped with modern production facilities and a professional technical team. With years of industry experience, we continuously pursue excellence and are dedicated to providing the best products and services to our clients. Our customers are spread across the globe, making us a leading enterprise in the industry.
Contact Us
BLUE STAR TRADINGLIMITED
RM C,6/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK
Email：Sales@honest-lighter.com
Mobile: 0086 15067807072
Shipping Policy
Our order processing time is generally within 24 hours (excluding holidays). The shipping time is typically around 7-10 days.
Return and Refund
If the return and refund conditions are met, the processing time is within 3 business days. The refund will typically be credited to your account within 7 business days.
Privacy Policy
We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information: When you place an order, contact us, or sign up for newsletters, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and browsing behavior on our site to improve user experience and site functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders
To respond to inquiries and provide customer support
To send you order updates, promotions, or newsletters (only if you opt-in)
To analyze and improve the performance of our website
To comply with legal obligations
3. Data Security
We take reasonable measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers to process orders, handle payments, and ship products. These third-party providers are required to protect your information and use it only for the purposes for which it was provided.
5. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. They help us analyze website traffic, remember your preferences, and improve the functionality of our site. You can choose to disable cookies in your browser settings, but this may affect the performance of the website.
6. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to any inaccurate or incomplete information
Request the deletion of your personal information, subject to legal obligations
To exercise these rights, please contact us at info@honest-lighter.com
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Last Revised" date at the top of this page. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact us at:
BLUE STAR TRADINGLIMITED
RM C,6/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK
Email：Sales@honest-lighter.com
Mobile: 0086 15067807072
Terms of Service
By using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.
1. General Terms
By accessing or using our website (the "Site"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Site.
We reserve the right to change, modify, or update these Terms at any time without prior notice. Your continued use of the Site constitutes acceptance of those changes.
2. Use of the Website
Eligibility: You must be at least 18 years of age or have parental consent to use our services.
Account: To place an order or access certain features on our website, you may be required to create an account. You agree to provide accurate and up-to-date information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
Prohibited Activities: You may not use our website for any illegal or unauthorized purposes. You agree not to engage in any activities that could damage, disable, or impair the functionality of the Site.
3. Product Information and Pricing
Product Descriptions: We strive to provide accurate descriptions of products and services on our website. However, we do not guarantee that all information is error-free or complete. Prices and availability are subject to change without notice.
(All items sold do not contain flammable gases/liquids)
Pricing: Prices listed on our website are in USD and exclude shipping, taxes, or any additional charges unless otherwise stated.
Order Acceptance: Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order at any time.
4. Payment
Payment Methods: We accept various forms of payment as listed on the checkout page, including credit/debit cards and online payment systems. By providing your payment information, you authorize us to charge your chosen payment method for the total order amount, including any applicable taxes or shipping fees.
Fraud Prevention: We may verify payment information and perform fraud checks to prevent unauthorized transactions.
5. Shipping and Delivery
Shipping: We offer shipping to worldwide. Shipping charges will be calculated at checkout based on your location and the weight of your order.
Delivery Times: Delivery times are estimated and may vary depending on the destination. We strive to ship all orders within 7- 10 business days, but we do not guarantee specific delivery dates.
Shipping Responsibility: Once your order is shipped, we are not responsible for any delays or issues caused by the carrier or customs.
6. Return and Refund Policy
Returns: If you are not satisfied with your purchase, you may return the product within 7 days of receipt, provided it meets our return policy requirements. Items must be unused, undamaged, and in their original packaging.
Refunds: Refunds will be issued to the original payment method. Please refer to our detailed Return & Refund Policy for more information.
7. Termination
We reserve the right to suspend or terminate your access to the Site at our sole discretion, without notice, for any reason, including violation of these Terms of Service or misuse of our website.
8. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of HK. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in HK.